Frequently asked questions
Self-storage units are purpose built units in which to store virtually anything you want; from fish tanks, surf boards, seasonal decorations, furniture and office equipment. Each separate unit is lockable and you will be a key holder (sole key holder for 24 hour access units only).
The amount you pay depends on the size unit you rent. To get an idea of what size you need and availability see the chart below or come and see our units and have a chat with a member of staff.
Office hours access: Monday to Friday 8.30am – 5.00pm
All prices include VAT.
It’s easy, you can set up a direct debit or pay by debit/credit card. Then you can forget about reminders, it’s all in hand.
We invoice customers either on a weekly or monthly basis, payable in advance.
No. You just start paying from when you wish to start using your unit, equivalent to one month’s rent.
When you leave us, providing you leave your unit as it was when you arrived, and you have given us 7 days written notice, there is nothing further to pay.
Invoices are emailed to you 2 weeks before the beginning of your next storage term and we take payment only on the date of this next storage term.
There is NO minimum period.
- Living materials; such as animals and plants
- Hazardous items; such as flammable liquids or explosives
- Items that can decompose; such as food
- Unauthorised or illegal goods; such as firearms
NB: Customs and police have statutory rights enabling them to visit your unit.
This will depend if you have a 24 hour access unit or one available during office hours only.
Office hours: Monday to Friday 8.30am – 5.00pm
Please call us to check if you are unsure which access you have. Call 0800 121 4227
It’s not necessary to pre-book. However, to be guaranteed a specific sized unit, we would advise you to book your unit in advance.
Whenever you like providing you have booked in (24 hour clients), or during office hours for non-24 hour clients.
Our unit sizes vary from 1m³ to 315 sq ft. Use our handy size guide to find out what size unit you need.
No. The temperature of the units does however remain fairly constant.
No. Sorry. However, we can provide details of local companies to use.
Yes! We can help move your stuff into your unit at the storehouse, subject to labour charges.
Yes we do. We have sack barrows and trolleys available for customers to use.
Absolutely, providing we have the units available. You can check availability here.
You need to bring a form of photo ID, a utility bill with your address on it, payment details, proof of insurance and, for 24-hour clients, a padlock (don’t worry if you forget this, you can buy one from us).